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Troubleshooting Guides

Step-by-step solutions to the most common issues. Resolve most problems in minutes.

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FAQ

Answers to frequently asked questions about licensing, credits, compatibility, and more.

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Common Issues & Solutions

Ensure you have completely closed Premiere Pro before installing. On Windows, ensure you run the installer as Administrator. Go to Window -> Extensions in your top bar menu.

Double check for any leading or trailing whitespace characters when copy-pasting the key. If problems persist, generate a new activation token from your billing portal.

High-resolution 4K files can take longer to compress. Try rendering a compressed 1080p draft for transcribing, then apply matching edits across your source assets.

Synchronize timecode offsets manually or run an AI Smart Cut pass to eliminate dynamic dead air frame buffers that misalign standard audio tracks.

We evaluate exception requests for billing grace periods individually. Message your request directly to the email portal with invoice receipts.